Below you'll find the complete policies for returns, refunds, and replacements for neuroPro products. We strive to keep things clear and easy to understand for our customers.
Manage cancellations, address changes, partial or full returns, and product replacements directly through our 'Manage My Order' system, accessible via links in your order and shipping confirmation emails. These links automatically log you into your account. If you can’t find the link, contact our support team, and we’ll send you a personalized one. If you have not received an e-mail from us, make sure to check your promotions and spam folder.
You may cancel your order at any time before it reaches "Fulfilled" status, which occurs when the order is handed over to our shipping partner. To cancel, simply visit the "Manage My Order" portal using the link provided in your order confirmation email and click the "Cancel Order" button. Please act promptly, as we typically dispatch orders within 24 hours.
If your order has already been shipped, please accept the delivery and initiate a return as outlined in Section 4. To avoid a $15 return shipping fee, do not refuse the package or mark it as "Return to Sender," as this will result in the fee being deducted from your refund.
If your product arrives damaged or develops a fault within 90 days of purchase, you’re entitled to a free replacement, including shipping. To request a replacement, visit the "Manage My Order" portal using the link in your order confirmation or shipping email.
If you prefer not to receive a replacement, you may return the faulty product using a prepaid return label, which can be requested by selecting "Make Return" in the "Manage My Order" portal. Upon return, we’ll inspect the product. If it’s confirmed faulty, you’ll receive a full refund within 7 business days. If the product is found to be functional, a $15 return shipping fee and a $15 restocking fee will be deducted from your refund.
You have 90 days from delivery to return your order. As results may build gradually, we require a minimum 40-day trial period, as clinical studies show significant benefits can take several weeks. Under our "Try It Risk-Free" policy, if you’ve used the product for at least 40 days, we’ll provide a prepaid return label and issue a full refund without any restocking or other fees.
For returns before the 40-day trial period, you’ll need to request a return authorization and cover return shipping costs. A restocking fee of $10 for unopened packages or $15 for opened packages will be deducted from your refund.
All returns require authorization, which you can obtain, along with the return address, through the "Manage My Order" portal. Links to the portal are included in your order and shipping confirmation emails.
If your item is lost or stolen in transit, contact us as soon as possible.
We'll do our best to locate your package quickly. If we can't, we’ll send you a replacement to make sure you get what you need.
We aim to process returned packages within three working days of their arrival at our distribution center.
Once your refund is processed, we’ll send you an email confirmation. Depending on your bank, it might take up to 10 days for the credit to show in your account. We can only refund to your original payment method.
Good news—most returns are handled much faster than this!
If your return shows as delivered but you haven't heard from us, it's rare, but sometimes packages are misdelivered. Don't worry we'll always take your side! Just email us at support@neuropro-us.com with your delivery details, and we'll issue a refund right away.
If you've received a refund notice from us but don’t see it in your account, remember that it can take up to 10 days for your bank to post the credit.
If you're unsure or have concerns, email us at support@neuropro-us.com, and we'll provide a refund reference to help you track it.
Shipping fees: Expedited/Priority shipping charges are non-refundable.
We're a small business, and we aim to be as fair as possible. If you think any of these terms are unfair or you have concerns we haven't addressed, please reach out - we're here to help!
WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME BUT WILL ALWAYS HONOR THE TERMS IN PLACE WHEN YOU MADE YOUR PURCHASE.