At neuroPro we are committed to providing you with products that help temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, that's why we offer a 90-day money-back guarantee.
If you need to reach us, please Click Here. Our CS team are always available and will usually respond within 24 hours.
Please also be aware that some companies pose as neuroPro. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be neuroPro.
Our 90-day money-back guarantee provides you with a risk-free experience purchasing our products. You may return your product for a refund up to 90 days from the delivery date. Returns must be authorized via our returns center. Simply follow the on-screen instructions, and return the complete product to us for your refund to be processed.
Expedited/Priority shipping fees are non-refundable where USPS indicates that your package was delivered. This does not apply to customers that selected free shipping.
If your purchase arrives damaged or develops a fault within 90 days of arrival, we offer a no charge replacement. Please visit our replacements and returns center. Simply follow the on-screen instructions and a replacement will be mailed to you, in most cases the following day.
📦 Visit The Replacements and Returns Center
Please contact support@neuropro-us.com with your order ID, name, and email, and we will work with USPS to resolve the issue in your favor.
Please review the instructions available via our returns center. This tool will provide you with information specific to your case. Returns are to our US distribution center. You must use a mail service which provides tracking such as USPS. We do not provide return labels & customers are responsible for any return shipping costs. We strongly advise you to e-mail support@neuropro-us.com with your returns tracking number as this will speed up the refund process.
We only refund to your original payment method.
Returns are generally inspected within 48 hours, you must include all components such as the manuals, plug, charging cable. If you are returning the product because you no longer want it, it should be in good working condition and in its original packaging, there may be a restocking fee of $30 if all components are not returned.
If you have contacted us regarding your unit being faulty and are making a return, you must include all components such as the manuals, plug, charging cable and send it back in its original packaging.
Expedited shipping fees are not refundable. Refunds are typically issued within 48 hours of your return arriving to our distribution center, it may take 5-10 days for funds to appear in your account depending on the banks involved. It usually takes less time.
If you have not yet received a refund, please follow these steps to resolve the issue:
1. Contact us at support@neuropro-us.com with your return tracking number and order ID. If your return hasn't arrived but your tracking shows it was delivered, we will issue a refund.
2. If your return shows delivered but you haven't received a refund, it might be that it hasnt been processed yet. Contact us after 48 hours from delivery at support@neuropro-us.com with your return tracking number and order ID and we will check for you.
3. We email you when a refund is made. If you have the refund email but cannot see it in your bank account, please wait 10 days, depending on your bank it may take this long to post the refund to your balance. If its after 10 days contact us at support@neuropro-us.com and we will give you an ARN number which you can use for contacting your bank and tracing the refund.
If you have completed these steps and still haven't received your refund, please feel free to contact us at support@neuropro-us.com.
Orders can only be cancelled prior to shipping. When a package is passed to USPS for delivery it can no longer be cancelled and will need to be returned for a refund/credit.
It is the customers responsibility to accept delivery of ordered products. In the event that you wish to refuse delivery or return to sender you must email us your intention to do so, as this enables us to track and refund your purchase promptly. Refunds are issued when your order reaches our distribution center.
If a delivery is refused without prior authorization there will be a restocking fee of $30 to cover postage costs and restocking. Unauthorized refusal of delivery typically takes longer to return to us and refunds will only be issued once the package has reached us and been inspected.
Customers agree to attempt to resolve any issues directly with us before initiating any disputes or chargebacks. E-Mail support@neuropro-us.com for help with any of these issues.
WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME BUT WILL ALWAYS HONOR THE TERMS IN PLACE WHEN YOU MADE YOUR PURCHASE.
Thank you for choosing neuroPro We appreciate your business and look forward to helping you manage your pain and improve your quality of life. If you need to reach us, please Click Here. Our CS team are always available and will usually respond within 24 hours. We are here to help 😊